Terms & Conditions

FACY is operated by Tahneel Phippen ("FACY", "we", "us"). When you use FACY — whether as a person verifying your identity or as a business connecting your app — you are contracting with Tahneel Phippen.

FACY is a biometric verification service. People enroll by completing 100 biometric "lenses" (face, voice, typing rhythm and drawn patterns). Each time they need to prove who they are, FACY randomly selects 5–10 of those lenses for them to complete. Businesses can connect their own apps to FACY so their customers verify through FACY.

By creating an account, enrolling your lenses, or continuing to use FACY, you agree to these Terms & Conditions. If you do not agree, please do not use the service. If you use FACY on behalf of a business, you confirm you have authority to bind that business, and that you are of legal age in your jurisdiction.

You must not misuse FACY. In particular, you must not:

• use FACY for any unlawful purpose, or to defraud, spam or harass anyone;
• attempt to verify as another person, or enroll biometric data you have no right to use;
• infringe anyone's intellectual property rights;
• interfere with the security of the service, including introducing malware, probing or scanning our systems, or scraping the service;
• reverse engineer the service, resell or redistribute access, or circumvent technical limits such as plan check allowances;
• tamper with the verification flow or attempt to influence match decisions, which are made on our servers.

You are responsible for keeping your account credentials confidential and for all activity under your account. You must provide accurate information and keep it up to date. Biometric enrollment must be completed by you, in person — you must not enroll on behalf of someone else or let someone else complete your verification lenses.

We retain all ownership of FACY and its intellectual property, including the software, the lens system, documentation and branding. We grant you a limited, non-exclusive, non-transferable right to use FACY within the plan you have selected. These terms do not transfer any ownership to you.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paid plans are billed monthly in Australian dollars. Plan changes take effect at your next billing date, and cancellations take effect at the end of the month you have paid for. If you exceed your plan's monthly check allowance, the service keeps working and the extra checks are charged on your next bill. For the mechanics of payment, billing, tax, cancellation and refunds, please also see Paddle's Buyer Terms.

We work hard to keep FACY available, but we do not guarantee uninterrupted or error-free performance. The service is provided "as is" and we disclaim all implied warranties (including merchantability and fitness for a particular purpose) to the fullest extent permitted by law.

We may suspend or terminate your access to FACY if you materially breach these terms, fail to pay, pose a security or fraud risk, or repeatedly or seriously violate these terms. When access ends, your biometric templates and account data are handled as described in our Privacy Notice.

To the fullest extent permitted by law, we are not liable for indirect, consequential or special damages (including loss of profits, data or goodwill), and our aggregate liability is capped at the fees you paid us in the 12 months before the claim. Nothing in these terms excludes liability for fraud, death or personal injury where the law does not allow it.

These terms are governed by the laws of Australia. You may not assign these terms without our consent; we may assign them in connection with a merger or acquisition. We are not responsible for delays caused by events beyond our reasonable control. We may update these terms from time to time, and continued use of FACY after an update means you accept the new terms.